lodi29 Privacy Policy

Section 1

1. Introduction

This Privacy Policy ("Policy") describes how lodi29 ("lodi29," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the lodi29 online casino platform available at lodi29.com and any associated mobile-optimized interfaces (collectively, the "Platform").

lodi29 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as any other applicable data protection legislation.

By registering an account on lodi29, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

Section 2

2. Personal Data We Collect

lodi29 collects the following categories of personal data from players and platform visitors:

2.1 Identity and Contact Information

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification purposes)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of residential address (e.g., utility bill, bank statement dated within the last three months)
• Selfie or live photo for biometric verification where required

2.3 Financial Information

• GCash or PayMaya account details (mobile number associated with the e-wallet)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Transaction history, including deposit amounts, withdrawal requests, and wager records
• Source of funds documentation where required for AML compliance

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history, betting patterns, and wagering activity
• Login timestamps and access logs

Data Category	Examples	Primary Purpose
Identity	Name, date of birth, ID documents	Account registration, KYC, age verification
Contact	Email, mobile number, address	Account communications, support
Financial	GCash number, bank account, transactions	Payment processing, AML compliance
Technical	IP address, device info, session logs	Security, fraud prevention, analytics
Gaming Activity	Game history, wager amounts, win/loss records	Responsible gaming monitoring, dispute resolution

Section 3

3. How We Collect Your Data

lodi29 collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse or use the Platform. See Section 7 for more details on our use of cookies.
• From third parties: From identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud detection services, and regulatory authorities where required by law.

Section 4

4. How We Use Your Personal Data

lodi29 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your lodi29 player account, including verifying your identity and age (21+).
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory compliance: To meet our obligations under Philippine anti-money laundering (AML), counter-terrorism financing (CTF), and gaming regulations, including Know Your Customer (KYC) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with your lodi29 account.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the lodi29 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about lodi29 — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

Section 5

5. Legal Basis for Processing

lodi29 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our obligations under the lodi29 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, CTF, KYC, and gaming licensing requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Section 6

6. Data Sharing and Disclosure

lodi29 does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist us in verifying your identity and meeting our regulatory obligations.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by law, court order, or regulatory directive — including PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines.
• Professional advisors: Legal counsel, auditors, and other professional advisors where necessary for the conduct of our business.

All third parties with whom lodi29 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than those specified by lodi29.

Section 7

7. Cookies and Tracking Technologies

lodi29 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, maintain your session, and collect analytical data about Platform usage.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the lodi29 Platform and prevent you from accessing certain features, including your account. For more information on managing cookies, refer to your browser's help documentation.

Section 8

8. Data Retention

lodi29 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Support communications: Retained for a period of two (2) years from the date of the last communication, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, lodi29 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

Section 9

9. Data Security

lodi29 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the lodi29 Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

Section 10

10. Your Data Protection Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by lodi29. To exercise any of these rights, please contact our Data Protection Officer via the details provided in Section 13.